Returns or Exchanges

Really quick and simple – here’s how it works

Bought from Shop JuJuBe.eu?
Thank you for shopping with us! You have 14 days to return your purchase. Here’s what to do:

1. Check the condition
   Please return the item(s) unused, with all tags attached, all parts included, and in the original packaging.
   Note: we cannot accept used products. Please consider giving them a second life elsewhere.

2. Request your return
   Simply send an email to [email protected].

   • Your RMA code = your order or invoice number

   • Include: customer’s full name (the purchaser), item(s) you want to return, and whether you prefer a refund or store credit.

   For a full refund, items must be returned within 14 days of receipt. 

3. Ship your return
   Send your parcel with a trackable service (e.g. UPS, DHL).

   • Return shipping costs are at your expense.

   • We are not responsible for lost parcels.

   Return address:
   First Steps Holland BV
   ’s-Gravendijckseweg 35D
   2201 CZ Noordwijk ZH
   The Netherlands

Returns from outside the EU

• You cover shipping and export documentation.

• Any import costs we incur will be deducted from your refund.

• VAT and import duties we paid at shipment are non-refundable.

• Shipping fees you paid at the time of order are also non-refundable.

Bought from an Authorised JuJuBe Dealer?

Please contact them directly – they’ll be happy to assist you with a return or exchange.