Returns or Exchanges

 

Really quick and very simple. Here’s how it works.

Bought from Shop JuJuBe?

Thank you for buying from us! You have 14 days to return. Here’s how:
1 – Make sure it’s all just the way we sent it to you…meaning it’s unused, all hanging tags attached, all parts included, and packaged just like new! Note: We’d love to take back “gently used” goods, but we can’t. There are plenty of places to find a good home for them, though!
2 – Contact info@jujube.eu for an RMA number (your personal return code).

  • In the email please add the customer’s name (First and Last) . . . this should be the person who purchased the item (ie. hubby bought it for wife it will be under his name, not hers)
  • Original Shop JJB # if you are not sure where it is located, log in to your account, click on “completed orders”, choose the order # you would like to return things from (if you have multiple orders) and let us know!
  • What item(s) are being returned
  • Would you like a refund or an online credit? (For a full refund you have 14 days from when you received the item. 

3 – Write the RMA number visibly on the outside of the package. This is important…we can’t accept any returns without an RMA number on the package.
4 – Then send it to us using a trackable method (e.g., UPS, DHL). Note: We are not responsible for goods that get lost in transit!

We will not pay for any Returns.

Bought from an Authorised JuJuBe Dealer?

They will be happy to return or exchange with you!