Returns or Exchanges

Really quick and very simple. Here’s how it works.

Bought from Shop

Thank you for buying from us! You have 14 days to return the item(s) you purchased. Here’s how:
1 – Make sure it’s all just the way we sent it to you…meaning it’s unused, all hanging tags attached, all parts included, and packaged just like new! Note: We’d love to take back “gently used” goods, but we can’t. There are plenty of places to find a good home for them, though!

2 – Contact [email protected] for an RMA request form and RMA number (your personal return code).

3 – Then send it to us using a trackable method (e.g., UPS, DHL). Note: We are not responsible for goods that get lost in transit!

We will not pay for shiping cost of returns.

Return address:

First Steps Holland BV
's-Gravendijckseweg 35D
2201 CZ Noordwijk ZH
The Netherlands

The following applies to return shipments from outside the European Union

You have to take care of the shipping cost and export documentation. Costs made by us to import your return will be deducted from the amount to be refunded by us. Part of the VAT and all import taxes paid by us at the time of shipment are not refundable. In case you have paid shipping costs at the time of ordering, these will not be refunded.

Bought from an Authorised JuJuBe Dealer?

They will be happy to return or exchange with you!