Returns or Exchanges

Really quick and very simple. Here’s how it works.

Bought from Shop JuJuBe?

Thank you for buying from us! You have 14 days to return the item(s) you purchased. Here’s how:
1 – Make sure it’s all just the way we sent it to you…meaning it’s unused, all hanging tags attached, all parts included, and packaged just like new! Note: We’d love to take back “gently used” goods, but we can’t. There are plenty of places to find a good home for them, though!

2 – Contact [email protected] for an RMA request form and RMA number (your personal return code).

  • In the email/form please add the customer’s name (First and Last) . . . this should be the person who purchased the item (i.e. hubby bought it for wife it will be under his name, not hers).
  • What item(s) are being returned.
  • Your RMA code is your order or invoice number. This way we can allocate your return.
  • Would you like a refund or an online credit?
  • For a full refund you have 14 days from when you received the item. 

3 – Then send it to us using a trackable method (e.g., UPS, DHL). Note: We are not responsible for goods that get lost in transit!

We will not pay for any Returns.

Bought from an Authorised JuJuBe Dealer?

They will be happy to return or exchange with you!