Warranty

If you have a sad bag (a.k.a. a defective bag), we’re happy to replace it during its warranty as long as you have the original receipt. If you bought it from one of our European authorised dealers, you will need to contact them and they will be happy to help you! If you bought it from the www.jujube.eu shop, please send an email to [email protected] with a description of the defect, purchase proof and supporting picture(s) and video(s). If it is a true defect (see details below), we will provide you with an RMA form and number. As noted above, don’t send us anything without an RMA on the outside of the package. We can’t accept it. 

P.S. We don’t cover wear and tear. See below for what’s covered.

WARRANTY POLICY

JuJuBe will replace manufacturer’s defects during its lifetime warranty when an item is purchased from www.jujube.eu or from an authorised dealer. (YOU MUST HAVE YOUR RECEIPT OR PROOF OF ONLINE PURCHASE.) Our warranty policy is valid for the original purchaser only. Warranty does not cover any and all SALE items. Also, we do NOT honour print placement requests on returned/ exchanged or defective replacement items.

Customer must provide in writing a detailed description of the defect, as well as digital pictures as evidence, along with an original receipt with the date of purchase. At that time, JuJuBe will evaluate each individual situation.

JuJuBe is proud to say that we have a very low defect/return rate and we stand behind our product. We also love to have happy customers. Please remember that these are hand crafted bags…they’re made by great people and not stamped out of a machine. We really do have the highest quality workmanship out there, so if it doesn’t affect the function of the bag, then some of the small things might just be there to add character and we love them even more for it. But every now and again, we come across a bag with a little personality problem and here’s what we’re going to do about it:

This warranty is subject to the following limitation:

• Broken zippers, zippers that will not open or close properly, zipper pulls that are not attached
• Unsewn seams (seams that are not sewn together properly by the factory)…this should be noticed right when you first receive your bag
• Sliders on the strap not functioning or missing pins
• Missing parts

Excluded from coverage under this warranty are the following:

• Wear and Tear (includes but is not limited to)
• Scratches on the outside of the bag from dragging, rubbing, or normal everyday use
• Dirty spots or splotches
• Dislodged gem from the zipper pulls
• Changing Bags & Changing Pads that are washed and not dried thoroughly
• Milk and/or other fluids that spill and are not cleaned thoroughly
• Natural breakdown of materials
• Excessive zipper wear (dislodged bling or zipper tabs)
• Have no fear we provide replacements parts, please email [email protected]
• Rips and Tears
• Fading (this includes UV damage).
• Bags that have been altered or repaired by a non-JuJuBe provider.
• Damage (including color bleeding) resulting from improper washing, drying or the use of improper detergents.
• Items found missing 14+ days after purchase (changing pad, messenger strap, or backpack straps, etc.)